Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you’re not happy, we’re here to help.
Return Period
You have 3 days from the date of delivery to initiate a return.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In the original packaging with all tags and labels attached
How to Initiate a Return
- Contact Us: Email our customer service at [manalcollectionpk@gmail.com] or use our contact form on the website to initiate your return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions on how to return your item.
- Shipping the Item: Securely package the item and include the RA number. You are responsible for paying the return shipping costs unless the item was defective or damaged.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receipt, and we will arrange for a replacement or refund.
Contact Us
For any questions about returns, please contact us at [manalcollectionpk@gmail.com] or [0321 1710000]. Our customer service team is here to assist you